Wells Fargo Mobile Response Unit to be stationed in Panama City to
provide assistance to consumer and small business loan customers
PANAMA CITY, Fla.–(BUSINESS WIRE)–Wells
Fargo & Company (NYSE: WFC) today announced it has deployed its
Mobile Response Unit to provide housing
recovery assistance as well as help for auto, credit card, personal
lines/loan, student loan and small business loan customers in the
Panhandle and surrounding areas impacted by Hurricane Michael.
The Wells Fargo Mobile Response Unit will be stationed at the following
- 112 W. 23rd Street, Panama City, FL 32405
Customers can receive in-person assistance from 9 a.m. – 7 p.m. Central
time weekdays, and from
9 a.m. – 2 p.m. Central time Saturdays, beginning Wednesday, Oct. 31.
“We want our customers in the Panhandle and surrounding areas who have
been impacted by Hurricane Michael to know that we’re here to support
them,” said Kelly Smith, Region Bank president for North Florida. “The
deployment of our Mobile Response Unit to Panama City reflects our
commitment to helping these customers recover as quickly as possible.”
Wells Fargo’s Mobile Response Unit is a 75-foot, heavy-duty commercial
“office on wheels” designed to bring valuable information directly to
Wells Fargo customers after a disaster. The Mobile Response Unit has
private offices and is equipped with computers and cellular data feed
with satellite backup. It is powered by self-contained generators.
Specialized team members on board are prepared to provide in-person
assistance to a variety of customers, including:
- Home mortgage and home equity customers
- Auto loan customers
- Credit card customers
- Personal line of credit/loan customers
- Student loan customers
- Small business loan customers
Wells Fargo’s deployment of its Mobile Response Unit to the Panhandle
follows the company’s donation of $1 million to support Hurricane
Michael relief efforts, with $500,000 going to the American Red Cross
and the remaining $500,000 to be disbursed in the coming weeks to
nonprofits located in affected communities.
Disaster Relief Customer Assistance Information
Wells Fargo is committed to providing support to customers and clients
affected by Hurricane Michael, including reversing certain fees — such
as late fees — for our lending products, including credit cards, auto
loans, personal loans and lines of credit, and waiving Wells Fargo fees
for customers using non-Wells Fargo ATMs. Customers who want to discuss
their financial needs should call 800-TO-WELLS (800-869-3557), available
24 hours a day, seven days a week.
Wells Fargo Home Mortgage and Home Equity customers can contact Wells
Fargo to discuss potential payment and disaster assistance options or
access information at Disaster
Assistance and Property Damage Support site.
- Home Mortgage: 888-818-9147, Monday through Friday from 6 a.m. to 10
p.m. Central time, and Saturday from 8 a.m. to 2 p.m. Central time.
- Home Equity: 1-866-355-1540, Monday through Thursday 7 a.m. to 7 p.m.
Central time, and Friday 7 a.m. to 4 p.m. Central time.
Auto loan customers can request payment assistance for up to 90 days and
discuss available options for the filing of a Guaranteed Asset
Protection (GAP) claim, if applicable.
- Auto loan customers: 800-289-8004, Monday through Friday 7 a.m. to 9
p.m. Central time, and Saturday 8 a.m. to 2 p.m. Central time.
Wells Fargo Consumer Lending customers (credit card, retail services,
student loans, personal loans and lines of credit) who are affected by
the Hurricane can request payment assistance and waiving of fees for up
to 90 days.
- Personal loans: 877-269-6056, Monday through Friday, 7 a.m. to 7 p.m.
Central time, and Saturday, 8 a.m. to 4:30 p.m. Central time.
- Personal lines of credit: 800-946-2626, 24 hours a day, seven days a
- Credit cards: Call the number on the back of the card or call Wells
Fargo at 800-642-4720 24 hours a day, seven days a week.
- Education financial services: 800-658-3567, Monday through Friday, 7
a.m. to 8 p.m. Central time.
Wells Fargo Small Business Lending customers who are affected by the
Hurricane can request a payment deferment and waiver of late fees for up
to 90 days on their Small Business Line of Credit, Small Business Credit
Card, Commercial Loan, Wells Fargo BusinessLoan® Term Loan,
Business PrimeLoan, Equipment Express® Loan, Commercial
Equity Line of Credit, Commercial Real Estate Loan, FastFlex®
Small Business Loan or FastFlex® Small Business Line of
Credit. Customers can contact the National Business Banking Center at
800-225-5935, 24 hours a day, seven days a week.
Retail small business customers impacted by the hurricane are encouraged
to call Wells Fargo, 800-225-5935, for more information and to discuss
their options. Wells Fargo Insurance Services has also contacted clients
in impacted areas to provide support and expertise.
Customers in the impacted area who participate in an employer-sponsored
401(k) plan provided by Wells Fargo may be eligible to access their
retirement savings. For more information, customers should call
Customers of Wells Fargo Merchant Services who are in need of assistance
with their merchant processing due to the impact of Hurricane Michael
can call 800-451-5817. Affected merchant customers who contact Wells
Fargo by Nov. 16 can receive a complimentary Clover® Go card
reader that works with a mobile device and, will enable their business
to accept card payments. The one-time cost for the card reader is
waived; however, payment processing costs from using the card reader
will still apply, as will cellular service data rates as described by
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based
financial services company with $1.9 trillion in assets. Wells Fargo’s
vision is to satisfy our customers’ financial needs and help them
succeed financially. Founded in 1852 and headquartered in San Francisco,
Wells Fargo provides banking, investment and mortgage products and
services, as well as consumer and commercial finance, through 8,050
locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile
banking, and has offices in 38 countries and territories to support
customers who conduct business in the global economy. With approximately
265,000 team members, Wells Fargo serves one in three households in the
United States. Wells Fargo & Company was ranked No. 26 on Fortune’s 2018
rankings of America’s largest corporations. News, insights and
perspectives from Wells Fargo are also available at Wells