Spok Ranked #1 in Secure Communications for Hospital Systems by Black Book Market Research

Spok Care Connect® platform rated highest for best-of-breed
technology and ‘overwhelming client satisfaction’ in annual healthcare
industry report

SPRINGFIELD, Va.–(BUSINESS WIRE)–Spok,
Inc.
, a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ:
SPOK) and a global leader in healthcare communications, announced that
it has earned honors as the top overall healthcare technology vendor for secure
communications platforms
in an annual report published by Black
Book Market Research
. Spok also received the highest scores in the
categories of best-of-breed technology and process improvement; trust,
accountability, transparency, and ethics; viability and managerial
stability, training and education; and tech support and customer care.

“The research indicates that ninety-seven percent of hospitals are
budgeting for or investing in comprehensive clinical communication
platforms this year, and the Spok Care Connect platform is the solution
of choice in this category,” said Vincent D. Kelly, president and chief
executive officer of Spok Holdings, Inc. “Enterprise technology that
fully supports care team collaboration and decision-making is key to the
evolution of real-time health systems and improving patient safety and
outcomes, and Spok continues to build an industry-leading reputation in
this area by consistently exceeding customer expectations.”

Spok Care Connect is the industry’s leading clinical communication
platform that combines a contact
center solution
, centralized and integrated directory and
scheduling, alarm
management
, critical test result notifications, secure
messaging
, and paging to fully support multimodal, real-time
communication among all of those responsible for patient care.

“Healthcare leaders are not looking for simple point solutions for
communication anymore, and the top ranking Spok received reflects a
preference for a vendor that can do it all—secure communications across
the entire organization, from the care teams on patient floors to the
contact center to emergency response teams,” said Doug Brown, president
of Black Book. “Spok has been a top player in this space for a long
time, and their consistently positive feedback indicates that there are
no disconnects between their promises and delivery.”

Black Book polled more than 2,000 healthcare professionals in Q4 2017
and Q1 2018 to develop this comprehensive industry report on the state
of secure communications. The independent healthcare research firm
recognizes top-performing vendors based on client experience and
customer satisfaction indicators.

“We are proud to be a trusted partner for more than 1,900 healthcare
organizations to support the delivery of exceptional, compassionate
care,” said Hemant Goel, president of Spok, Inc. “As we develop the next
evolution of the Spok Care Connect platform, we look forward to
continuing our tradition of trustworthy technology that administrators,
clinicians, and patients alike can rely on when it matters most.”

About Spok

Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ:
SPOK), headquartered in Springfield, Virginia, is proud to be a global
leader in healthcare communications. We deliver clinical information to
care teams when and where it matters most to improve patient outcomes.
Top hospitals rely on the Spok Care Connect® platform to
enhance workflows for clinicians, support administrative compliance, and
provide a better experience for patients. Our customers send over 100
million messages each month through their Spok® solutions.
When seconds count, count on Spok. For more information, visit spok.com
or follow @spoktweets
on Twitter.

Spok is a trademark of Spok Holdings, Inc. Spok Care Connect is a
trademark of Spok, Inc.

Contacts

Spok, Inc.
Jill Asby, +1 952-230-5363
jill.asby@spok.com

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