A new mobile app to help Shopify merchants run their businesses, talk to customers and manage marketing campaigns in a single interface
June 21, 2018 08:00 AM Eastern Daylight Time
OTTAWA, Ontario–(BUSINESS WIRE)–Shopify Inc. (NYSE: SHOP) (TSX: SHOP), the leading multi-channel commerce platform, today announced the launch of Shopify Ping, a free mobile app that brings business conversations and tasks all within one interface. With Shopify Ping, merchants will be able to manage their tasks through messaging on their mobile phones, spend more time serving their customers and grow their businesses without having to fumble between apps and tools.
“It’s a one-stop messaging app that lets them spend more time on what matters most – running their businesses seamlessly and deepening customer relationships.”
Shopify Ping is a free iOS app available to Shopify merchants in the App Store. It consolidates messages from other apps used to interact with customers through social media, a merchant’s online storefront, email and more in one single interface, making it easier to manage conversations and respond in real-time. In addition, it comes built-in with Shopify’s free virtual assistant, Kit, which helps merchants plan, create and manage marketing activities through a conversational interface. With these integrations, Shopify Ping will support actions like running Facebook and Instagram ads, email campaigns and retargeting campaigns, as well as quicker customer conversations.
“Shopify merchants are conducting many business conversations across multiple apps every day, not only to run their day-to-day operations, but also to manage customer inquiries. Shopify Ping was created to make all of this easier to manage,” said Michael Perry, Director of Product at Shopify. “It’s a one-stop messaging app that lets them spend more time on what matters most – running their businesses seamlessly and deepening customer relationships.”
With almost half (45%) of Shopify’s entrepreneurs running their businesses and engaging shoppers on their mobile devices, flexibility and timeliness are key success factors. Ensuring that entrepreneurs have the tools to keep up is critical to minimizing redundancies and saving time.
At launch, integration partners include Facebook Messenger, Rep.ai and Chatkit. Shopify Ping is now available in the iOS App Store for all Shopify merchants. For more information visit: http://shopify.com/blog/shopify-ping
Shopify is the leading cloud-based, multi-channel commerce platform. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops. The platform also provides merchants with a powerful back-office and a single view of their business. The Shopify platform was engineered for reliability and scale, making enterprise-level technology available to businesses of all sizes. Headquartered in Ottawa, Canada, Shopify currently powers over 600,000 businesses in approximately 175 countries and is trusted by brands such as Red Bull, Nestle, Rebecca Minkoff, Kylie Cosmetics, and many more.
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