Ryder Enhances Customer Experience with Uber Central

August 07, 2018 06:55 AM Eastern Daylight Time

MIAMI–(BUSINESS WIRE)–Ryder System, Inc. (NYSE: R), a leader in commercial fleet management, dedicated transportation, and supply chain solutions, announced that the Company is utilizing Uber Central, as a part of Uber for Business to enhance its customer experience and operations. Uber Central can now be accessed by Ryder Rental, Service, and Maintenance Managers in the U.S. and Canada to transport drivers and technicians more easily to and from both Ryder and customer locations resulting in less downtime.

“Ryder is always focused on enhancing its customer experience”

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“Ryder is always focused on enhancing its customer experience,” said Rich Mohr, Vice President & Global Product Manager, Rental Operations for Ryder. “This new partnership enables us to do just that. With Uber Central, we’re able to improve routing and planning for our transfer drivers, save on fuel costs, and increase shop productivity. This exciting platform enhances our commercial transportation services and creates an added convenience for our customers.”

With Uber Central, Ryder can identify trends and opportunities in how the Company manages pickup and delivery of its assets as well as transportation of Ryder customers’ drivers to a replacement vehicle in the case where they need roadside assistance or to assist with rental pickup and drop off.

“Uber Central is focused on providing reliable and convenient transportation to the people that matter to your business, even if they don’t have the Uber app or a smartphone,” said Brittany Wray, Head of Uber Central. “We’re excited to see how innovative companies, such as Ryder, partner with Uber Central to evolve their operations and their customer experience to create a competitive advantage.”

In 2017, Uber launched Uber Central, which allows organizations to request, manage, and pay monthly for rides for others at scale. Ryder customers who receive rides via Uber Central do not need to have an Uber account or the app on their phones to use the service as Ryder coordinates the details via the Uber Central web portal. In addition, Uber Central provides Ryder with an efficient solution to manage invoice and payment processes centrally and offers access to clear and robust information on ride details through the Uber Central web portal.

Ryder Commercial Rental provides customers with rental trucks on a short-term basis to meet their needs for supplemental capacity. The Company serves rental customers at more than 375 convenient rental locations across the U.S. and Canada and has an inventory of over 37,800 recent-model vehicles that are rented by companies from nearly every industry. Ryder offers a full range of SelectCare maintenance services to help keep trucks on the road. From full service, to preventive, and on-demand, Ryder ensures that customer fleets perform safely and reliably day in and day out. The Company has a trusted network of more than 800 service locations and 5,900 trained technicians across North America.

About Ryder

Ryder is a FORTUNE 500® commercial fleet management, dedicated transportation, and supply chain solutions company. Ryder’s stock (NYSE:R) is a component of the Dow Jones Transportation Average and the S&P MidCap 400® index. Ryder has been named among FORTUNE’s World’s Most Admired Companies, and has been recognized for its industry-leading practices in third-party logistics, environmentally-friendly fleet and supply chain solutions, and world-class safety and security programs. The Company is a proud member of the American Red Cross Disaster Responder Program, supporting national and local disaster preparedness and response efforts. For more information, visit www.ryder.com, and follow us on our Online Newsroom and social media pages: Facebook, LinkedIn, Twitter, and YouTube.

Note Regarding Forward-Looking Statements: Certain statements and information included in this news release are "forward-looking statements" within the meaning of the Federal Private Securities Litigation Reform Act of 1995. These forward-looking statements are based on our current plans and expectations and are subject to risks, uncertainties and assumptions. Accordingly, these forward-looking statements should be evaluated with consideration given to the many risks and uncertainties that could cause actual results and events to differ materially from those in the forward-looking statements including those risks set forth in our periodic filings with the Securities and Exchange Commission. New risks emerge from time to time. It is not possible for management to predict all such risk factors or to assess the impact of such risks on our business. Accordingly, we undertake no obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events, or otherwise.

Contacts

Ryder System, Inc.
Jonathan Mayor, 305-500-3161
Jonathan_C_Mayor
or
Karen Jones, 305-500-3694
Karen_M_Jones

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