Have you ever found yourself in a situation like this: You’ve been browsing a website, and you have questions or concerns, but you don’t really feel like trying to dig for information or sitting on hold for ten minutes? Maybe you don’t feel like bothering with it—but then you see that little window pop up in a lower corner, and it has those two little words: “live chat.”
This changes everything because now you know it could help you cut through a whole lot of headaches that you just can’t deal with at the moment.
Just the other day I found myself in a similar situation. I had questions about a product, and when I saw that live chat was available, I felt a sense of relief because I knew I could get answers to my questions fast.
There really is something about knowing that there is a friendly and knowledgeable professional on the other side of that live-chat window who is ready to help make your day a little (or a lot) easier.
E-Commerce Business Owners:
And for the business side of this equation, it’s a no-brainer. Live chat resolves customer problems a whopping 80% of the time. That means that instead of heading off to some site that does offer live chat, many visitors will become customers—your customers. And it’s not too much of a stretch of the imagination to suggest that such a smooth and pleasant transaction would also generate repeat business, more loyal customers, plus more business by word of mouth, etc.
If that’s not enough to convince you, one survey says that when customers receive fast answers through live chat, they are 85% more likely to make a purchase! That alone makes live chat a must-have feature for any online business. And a business isn’t limited to offering live chat at only one point during a visit.
It can proactively seek to resolve potential customers’ concerns by approaching them early in the browsing process, when they might be having difficulties, or if they want to abandon their carts. Why not be available with an offer to help or give a special discount whenever it might be needed?
Live chat is a win-win situation!
Rhino Support offers an incredible value for business owners to offer live chat to their customers. Perhaps the only problem you’ll have from offering live chat will be keeping up with the increase in sales! Improve your potential customer’s satisfaction, sales, and all around loyalty to you and your brand with Rhinosupport.com’s live chat today.
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