— Leading global CX intelligence platform recognised for
contribution to improving customer relationships, business outcomes
Client Hyundai finalist in Best Use of Customer Data and Insights to
Improve CX category
leading global provider of CX intelligence technology, is a finalist
for the Best CX Partner in APAC category at the inaugural CX Awards.
Hyundai, one of the company’s premier enterprise clients in the region,
earned their own place amongst CX leaders, qualifying as a finalist in
the Best Use of Customer Data and Insights to Improve CX category.
As the ultimate accolade in CX, the CX Awards benchmark, recognise and
celebrate CX excellence and innovation across Australia and New Zealand,
providing CX leaders with credible recognition of their work. The
shortlist for each category has been rigorously judged from entries
submitted by many of the region’s leading brands, with a credible and
transparent judging process comprised of the industry’s experts,
including the Chair of the judging panel, Jason Bradshaw, Chief Customer
Officer, Volkswagen Australia; Harriet Wakelam, Director of Human
Centred Design, IAG; Cambell Holt, Chief Customer Officer, Mercer;
Belinda Dimovski, Director Engagement and Support, Australian Red Cross;
and Justin Lee, Director of Customer Experience, COMET, Expedia.
“CX is a rapidly evolving landscape in Australia and New Zealand as it
becomes an ever more important differentiator for brands in the quest
for market share,” said Mark Abay, Co-Founder and Content Director of
Ashton Media, the organisers of the CX Awards. “Nominees such as
InMoment are truly setting the standard and the pace of innovation for
CX leaders in this space, and we’re honoured to celebrate and recognise
the work that they’re doing to further evolve customer experience in the
“APAC brands are experiencing a new sense of urgency and passion in
elevating their customer experience,” said Claire Fastier, VP APAC at
InMoment. “Hyundai was an early adopter of both the philosophy and
technology of CX, and their brilliant results are the reward. We are
honoured to be recognised as a trusted partner, and equally thrilled to
have the Hyundai team by our side. We look forward to supporting other
brands in the region in attaining a similar level of success and
recognition for their CX efforts.”
The winners of each of the nine categories will be announced at the CX
Awards ceremony held on level 35 of the stunning EY headquarters on the
evening of 17 October 2018.
the leading cloud-based customer experience (CX) intelligence platform,
arms brands with compelling customer insights to drive high-value
business decisions and relationships with both customers and employees.
The company’s industry-leading,
data science-infused Customer Feedback Management platform, the CX
Intelligence Cloud™ powers a full suite of Voice
of Customer (VoC), Voice of Employee (VoE), and
Employee Engagement solutions. InMoment provides innovative
solutions and strategic support services to more than 425 leading brands
across 95 countries. For more information, visit http://www.inmoment.com/.
About The CX Awards
In partnership with EY, the inaugural CX Awards are the ultimate
accolade in CX excellence and innovation, differentiating the very best
leaders, teams and innovations from their competition, and providing
ANZ’s leading brands with a credible way to recognise their work in the
CX field. Partners of the Awards include EY and Zendesk.
Find out more at www.cx-awards.com.au
The CX Awards are organised by Ashton Media; leaders in the creation of
highly targeted conferences specialising in marketing, advertising and
customer experience. Ashton Media’s events across the customer
experience field include the Customer 360 Symposium, the Customer 360
Forum, and the CX Collective membership initiative.
Find out more at https://ashtonmedia.com.au/
For enquiries, email Stacey