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City of Austin Updates Public Information Request Procedure

The City of Austin has updated the procedure for submitting public information requests (PIRs) via email. This change will require all PIRs to be submitted to two specific email addresses and will go into effect Monday, March 20, 2017.

The Texas Public Information Act gives the public the right to access government records through public information requests. The City of Austin is committed to responding to all PIRs promptly and in accordance with the law. Pursuant to the Government Code, the city has designated two addresses as the only ones that will be used to accept PIRs.

For requests seeking records from all City departments, excluding the Austin Police Department, the designated email address is now [email protected]austintexas.gov.

For records held by the APD, the designated email address is now [email protected]austintexas.gov.

Requests sent to any other email at the City of Austin will not constitute an official records request. All City staff have been instructed to respond to requests and direct people to the proper email addresses.

Public information requests can still be made online via the city’s website: http://www.austintexas.gov/public-information-request.

If you have questions about this change or about Public Information Requests you can contact Amanda Brown, Public Information Manager, at 512-974-2189.

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